Frequently Asked Questions

We love staying connected with our community and sharing the latest updates on our products. Follow us or reach out through our social media platforms:

• Instagram: https://www.instagram.com/okgncollars
• Website: http://www.okgncollars.com
• Email: okgncollars@gmail.com
• Phone / Text: (250) 801-5319

We are excited to offer you and your pets a product that combines strength, safety, and style. Explore our collection today and see why OKGN Collars is the top choice for pet lovers everywhere!

We value your satisfaction and strive to provide you with products that meet your expectations. To ensure a hassle-free experience, please review our return and warranty policy below:

Return Policy

14-Day Return: You may return your product within 14 days of purchase. 

To be eligible for a return, the product must be in its original condition.  Please ensure that the product is returned in its original packaging and includes all accessories.. To initiate a return, kindly contact the seller for further instructions and assistance.

Warranty

30-Day Warranty: Our products come with a 30-day warranty. If you encounter any issues with your product within this period, please reach out to the seller for support and resolution.

Size Adjustments

Contact the Seller: If you need to make size adjustments to your product, please contact the seller directly.

Free Size Adjustment: Each purchase includes one free size adjustment. Additional size adjustments incur a fee $7.

We hope this policy ensures a smooth and satisfying experience. If you have any questions or require further assistance, please do not hesitate to contact us.

Silicone beads, widely used in pet accessories, are generally considered safe for pets. They are crafted from high-quality, food-grade silicone that is BPA-free, non-toxic, and hypoallergenic. However, it's important to be aware of the potential risks associated with these beads.

Safety Considerations

• While silicone beads are safe in terms of material, they pose a choking hazard if ingested. Therefore, it's crucial that pet owners take precautions:
• Do not use silicone bead collars as chew toys. Dogs, in particular, may be tempted to chew on these beads, increasing the risk of ingestion and choking.
• Supervise your pet when they are wearing accessories made with silicone beads to ensure they do not attempt to chew or swallow them.

OKGN Collars offers a wide variety of designs and colors in their silicone bead collars. These collars are ideal for pet owners looking for a combination of fashion, safety, and durability. 

Here’s why you should consider an OKGN Collar for your pet:

• Variety in Design: Explore an array of designs and colors that can match your pet's personality and needs.
• Emphasis on Safety: Our collars are designed with safety in mind, ensuring that while they look stylish, they are also practical and safe for everyday use.
• Durability: Made from robust materials, these collars withstand the wear and tear of daily pet activities.
  

Choosing the right collar when selecting a collar for your pet, consider the following:

• Fit: Ensure the collar fits well, neither too tight nor too loose.
• Material: Choose non-toxic, hypoallergenic materials like silicone for safety and comfort.
• Design: Opt for a design that suits your pet’s personality and lifestyle.

In conclusion, while silicone bead collars can be a fashionable and safe choice for your pet, always prioritize their safety by ensuring proper use and supervision. With OKGN Collars, you can find the perfect accessory that combines style with peace of mind.